Application Support and Maintenance

Why do you need Application Maintenance and Support?

Application maintenance and support is essential to any business for several reasons. Some of them are:

1. Ensure Smooth Operations: Over time, applications can encounter issues or bugs that may disrupt their performance. Regular maintenance ensures that these issues are addressed promptly, minimising disruptions to business operations.

2. Keep Up-to-Date: Technology is constantly evolving, and applications need to be updated to leverage new features, functionalities, and security patches. Maintenance ensures that your applications stay current and compatible with the latest technologies. Or at least this identifies pathways to modernisation and decommission of legacy if any.

3. Optimise Performance: Through regular monitoring and performance tuning, maintenance can help optimise the performance of applications, ensuring they run efficiently and meet the needs of users and the business.

4. Enhance Security: Security threats are continually evolving, and outdated applications can be vulnerable to attacks. Maintenance includes applying security patches, implementing security best practices, and ensuring compliance with security standards to protect against potential threats.

5. Support Business Growth: As your business grows and evolves, your applications need to scale and adapt accordingly. Maintenance and support services help ensure that your applications can handle increased loads, support new business processes, and integrate with new systems as needed.

6. Reduce Costs: Proactive maintenance can help identify and address issues before they escalate into more significant problems that require costly fixes or downtime. Additionally, optimising performance and security can lead to cost savings in the long run.

7. Extend Lifespan: With proper maintenance, applications can have a longer life span, reducing the need for frequent replacements or major overhauls.

We can unlock the above benefits for your business and also assist with your main business applications, whether they’re legacy systems or custom-built on any technology platform, be it old or new, whether on .NET or Spring Java. Our aim is to provide reliable and cost-effective maintenance and support service. We also explore options to refactor, re-architect, retire, or re-platform your applications, while programming it to drive sustainability for your business. We ensure they remain up-to-date and offer benefits like maintainability, security, reliability, and cost-effectiveness.

How can we help with Support & Maintenance?

We have a structured and transparent way of working that gives you full visibility of progress and allows for collaborative AGILE development all along the way.

Understand support needs & criticality

We understand your project requirements through to ensure your business needs and plans for the future, your objectives and constraints are accurately identified and documented

Study the business application/s

We prepare a work breakdown structure (WBS), chunking down your project into smaller, manageable tasks or functionality, facilitating better planning, effort and timelines to complete.

Study Technology landscape of applications

We build UI/UX design wireframes before writing a single line of code for a visual blueprint that is fully approved by you to avoid surprises.

Understand your systems Architecture, integration & complexity

A solution blueprint includes the architecture, technology stack, functionality, integration points, and development approach required to address business needs and goals of your project.

Define metrics and reporting for Support

Development, Testing, and Go Live encompass the iterative process of building, validating and deploying the software solution, ensuring its functionality, performance and reliability meet the requirements before launching it into production i.e. “Go-live”.

Ongoing Maintenance & Support

Ongoing maintenance and support involve continuously monitoring, updating, and enhancing the application built to address any anomaly/ies, implement new features, and ensure optimal performance and longevity throughout its lifecycle.

We can either Maintain and Support at an hourly rate or monthly rolling contract basis. Just send us a message and tell us you need support. We will get in touch within 24 hours to understand a bit more about your business and your applications and give you a compelling quote that you can’t refuse.